Refund Policy

Last updated: July 27, 2025

1. General Refund Policy

Due to the nature of our AI-powered dating assistance service and the immediate access to premium features upon subscription, VectorDating generally does not offer refunds for subscription fees.

We encourage all users to try our free plan first to ensure our service meets your needs before upgrading to a paid subscription.

2. Why We Don't Offer Refunds

Our policy exists for several important reasons:

  • Immediate Access: Premium features are available immediately upon subscription
  • AI Processing Costs: Our AI services incur real costs for every interaction
  • Free Trial Available: Users can extensively test our service through the free plan
  • Service Abuse Prevention: Prevents misuse of our premium features

3. Exceptional Circumstances

We may consider refunds in exceptional circumstances, such as:

  • Technical issues that prevent access to paid features for extended periods
  • Billing errors or duplicate charges
  • Unauthorized charges due to account compromise
  • Service outages lasting more than 48 hours

Each case will be reviewed individually, and refunds are at our sole discretion.

4. How to Request a Refund

If you believe you qualify for a refund under exceptional circumstances, please contact us within 7 days of the charge with:

  • Your account email address
  • Transaction ID or receipt
  • Detailed explanation of the issue
  • Any supporting documentation

Contact: support@vectordating.com

5. Subscription Cancellation

While we don't offer refunds, you can cancel your subscription at any time:

  • You'll retain access to premium features until the end of your current billing period
  • No additional charges will be made after cancellation
  • Your account will automatically revert to the free plan
  • You can reactivate your subscription at any time

6. Chargeback Policy

If you initiate a chargeback without first contacting us, we reserve the right to:

  • Immediately suspend your account and access to our services
  • Pursue collection of the disputed amount
  • Charge additional fees for chargeback processing
  • Prevent future use of our services

We encourage you to contact us directly to resolve any billing disputes before involving your bank or credit card company.

7. Free Plan Alternative

We may offer a free plan or trial with limited access to certain features. The specific limitations, features, and duration of any free offerings are detailed on our main website or pricing page and are subject to change at our discretion.

8. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be effective immediately upon posting on our website.

Continued use of our service after policy changes constitutes acceptance of the updated terms.

9. Contact Us

If you have questions about this refund policy or need assistance with billing issues, please contact us:

Email: support@vectordating.com

Response time: We aim to respond within 24-48 hours.